Não Localizo a passagem que comprei (passagem avulsa sem identificação)

Jacqueline2 · 2023-06-09T06:38:19+00:00

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Jacqueline2

Bom Dia!

No dia 08/06/2023, realizei a compra antecipada de uma passagem para meu filho, (SBB Admin: Personal data redacted. Reason: public forum) através de meu cartão de crédito. Foi uma compra avulsa, sem identificação, pois não estava conectada com minha conta SBB ainda.

A passagem comprada era para o dia 31/07/2023, embarque em Zermatt 6:13, com destino a Milão Centrale, chegada 9:40. Assento Janela.

Informei meu e-mail e os dados do cartão, e a compra foi processada, mas não recebi o bilhete.

Como faço para obter uma cópia do bilhete comprado avulso?

Grata

Jacqueline Dunaiski

uebe

Hi Jacqueline2

Please note that we cannot provide Portuguese answers in this forum. Apart from the national languages, we can only offer English. For a translation use e.g. Deepl.com

Check your SPAM folder, maybe the email came in there.

Otherwise please contact the SBB Contact Center: Tel. +41 848 44 66 88 (CHF 0.08/min.) (available 24/7, sometimes you may be required to wait)

LG, uebe

Jacqueline2

(SBB Admin: Personal data redacted. Reason: public forum)

Good morning!
On 06/08/2023, I purchased a ticket in advance for my son,(SBB Admin: Personal data redacted. Reason: public forum), using my credit card. It was a one-time purchase, without identification, as I was not connected to my SBB account yet.
The ticket purchased was for 07/31/2023, boarding in Zermatt 6:13 am, bound for Milan Centrale, arrival 9:40 am. Window Seat.
I entered my email and card details, and the purchase was processed, but I did not receive the ticket.
How do I get a copy of the ticket purchased?
Grateful
Jacqueline Dunaiski

(SBB Admin: Personal data redacted. Reason: public forum)