Request for refund a ticket

Sejin

Dear Sir or Madam,

Hello, this is Sejin Kim.I hope that you are doing healthy and well.

I’m writing to request a refund of my ticket reservation, which I am unable to use due to unforeseen circumstances.

I purchased this round-trip ticket, Geneve-Airport to Paris Gare de Lyon two months ago.But unfortunately, my schedule has changed because of my mom’s eye surgery.

I know that it’s absolutely my problem, but I don’t have any other option for having this ticket.

So if it’s possible, Would you please consider my request for this refund?

Below, I have provided the details of my ticket reservation for your reference:(SBB Admin: PII redacted. Please do NOT post any personal details, including customer, order or ticket numbers. Reason: SBB Community is a public forum)

Thank you for your attention to this matter.I look forward to hearing from you soon.

Sincerely,Sejin Kim.

(SBB Admin: Screenshot removed)

RolandP

Hello Sejin

International tickets can only be cancelled by phone (if at all): +41 51 225 78 56 (24/7, waiting times may occur).

Kind regards,
Roland

Zebis

Hi Sejin

Thanks for your interest in the SBB. Sadly this here is an open forum where passengers from all around the world can write and post things. So we cant refund your ticket here.

What you can do is refund your ticket online or via a contact form which you can find under “support” on www.sbb.ch/en

Please do not post any personal information bc. as I said this is an open forum.

Hope this clears some things up and have a nice one!

Zebis

Sejin

Zebis Thanks! How can I delete this post?

schwarzd

Hi Sejin,

I’ve edited your post and removed the personal data including the screenshot.

Best regards, Daniel