I want a refund
I booked a train from Bern to Zermatt station during the day on October 13, 2023. It was my honeymoon and I had a herniated disc in my back, so I thought it would be difficult to transfer multiple times with two suitcases, so I made the reservation less than 2 hours ago.
I strongly want a refund. help.
Ticket IDs are 2 tickets: (SBB Admin: PII redacted. Please do NOT post any personal details, including customer, order or ticket numbers. Reason: SBB Community is a public forum).
I am not feeling well, so please help me process my refund as quickly as possible so I can travel to Switzerland comfortably.
The email address is (SBB Admin: PII redacted. Please do NOT post any personal details, including customer, order or ticket numbers. Reason: SBB Community is a public forum)