When I added my wife as co-traveller and buy tickets the conductor always asks …

abadplanner

When I added my wife as co-traveller and buy tickets the conductor always asks for her Swisspass.

My wife is registered as a co-traveler on my profile. I added her name, date of birth, and type of SwissPass card, i.e. half tax. However, I cannot add her SwissPass customer number. and it doesn’t pick it up automatically As a result, whenever I buy a travel ticket for both of us online, the conductor always asks for her SwissPass card. How do I add her SwissPass customer number to her profile as a co-traveler? She has registered as a SwissPass customer online, but that did not help.

RolandP

Hello abadplanner

This is an intentional behaviour (by design). Currently, it is not possible to link the SBB Mobile App with multiple customer accounts. As a result, when we ticket inspectors scan the ticket, we can only see the Half Fare Card of the person who is using the SwissPass Mobile and not from any co-travellers. I cannot tell you if this will be changed in the future.

Kindly note, even though you can show your Half Fare Card through SwissPass Mobile (SBB Mobile App), you are required to have either your red SwissPass card or your passport / national ID card physically with you; ticket inspectors can ask for it at any time. See: swisspass.ch

RolandP

RolandP Btw, to work around your issue, your wife could simply use her own SwissPass Mobile, and you could share the same credit card to purchase tickets.