sandrachapeton Hi, I bought a ticket and immediately I refunded it. I received this email: Referenz-Nr. Erstattung:872401933 Referenz-Nr. Zahlung: 230924203736729481 However, I didn’t get the refund in the app. How can I use this money? Thanks
RolandP Hello sandrachapeton The refund is sent to the means of payment with which the ticket was originally paid; it may take multiple days. Kind regards, Roland