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Please kindly note, a refund request does not imply that the amount will be immediately refunded. Your request will be reviewed manually.
You can find the refund conditions here: Refund on tickets in Switzerland | SBB help & contact
Provided your refund request fulfils the refund conditions, and you have received a refund confirmation email from SBB, only then the payment will be released to the original means of payment. The request and payment processing may take several days.