When can I get the refund amount?

WONMINLEE · 2023-10-22T17:10:56+00:00

We are so glad you are here! Exchange your ideas and connect with other passengers, share your expertise, ask or answer questions! Stay tuned.

WONMINLEE

I refunded the train ticket from Interlaken West Station to Geneva Airport on October 21, 2023. I’m asking when the refund amount will be deposited because it hasn’t been deposited yet. Thank you.

RolandP

Hello WONMINLEE

Your topic has been discussed in the English-speaking SBB Community: SBB (EN) - SBB CFF FFS Community

Please kindly note, a refund request does not imply that the amount will be immediately refunded. Your request will be reviewed manually.

You can find the refund conditions here: Refund on tickets in Switzerland | SBB help & contact

Provided your refund request fulfils the refund conditions, and you have received a refund confirmation email from SBB, only then the payment will be released to the original means of payment. The request and payment processing may take several days.

Kind regards,
Roland