Power outlet in first class s11 not working

Gheagaungiex46

Recently I started buying Klassenwechsel Tickets for commuting during rush hour. It’s already the second time that the power outlets in first class don’t work this week. They won’t charge my devices. When I arrive at work and put in my charger it works perfectly fine.
Has anyone else had this problem? In my opinion, this is not acceptable given the high prices.
What do you think? @SBB Don’t you usually check those things? It’s one of the reasons I love first class. These outages are one reason I’m starting to dislike them. I think that’s a service you should be able to rely on and not have to gamble.

Cheers

RolandP

Hello Gheagaungiex46

That’s annoying, but usually caused by other customer devices, perhaps even yours? Is it a device from Switzerland with a Swiss plug?

It can occasionally happen that devices (laptops, mobile phone chargers) cause an overvoltage, which subsequently and immediately deactivates the FI switch. It detects even the smallest fault currents and switches off the power supply.

These kinds of circuit breakers and FI switches are not checked daily, as they are not relevant for the safe operation of the train, but as part of routine maintenance. If you can tell us what time you were using the S11 train and in which part of the train you were sitting, we can open a repair ticket so that the coach can be checked.

A word about the high prices: the prices within the ZVV tariff network are given by the ZVV and the canton of Zurich, the latter of which is greatly subsidising the ticket prices. The SBB, like the many other transport companies in the ZVV network such as Postauto, SOB, VBZ etc., neither have an influence nor a saying on the pricing; they simply operate the trains and buses on behalf of ZVV.

If you are unhappy with the ticket costs, please get in touch with ZVV: https://www.zvv.ch/zvv/en/service/customer-service.html

If you are unhappy with the quality of the SBB services, please get in touch with the SBB Customer Service. Unfortunately, the SBB Community is not made for that purpose: https://www.sbb.ch/en/help-and-contact/customer-service/praise-comments/claims-complaints.html

Kind regards,
Roland

Gheagaungiex46

Hi Roland,
thank you very much for your quick reply and your explanation 🙂
Yes, I’m using a Swiss power supply, one for my laptop. Usually, it works just fine, maybe something happened there because of me.
I was in the S11 and entered the Train at 07.58 in Othmarsingen. I was sitting in the second last wagon on the upper floor in the center of the wagon.
The same was in the S11 on Monday 30.10.2023 also in the S11 from Othmarsingen but at 06.58 also in the second last wagon on the upper floor in the middle.
I tried in on the left and right side and neither of the outlets worked. Might be because of my charger I don’t know.

Thank you very much for your support, I wish you a nice evening.

PS: I’m fine with the prices, they are fair in my opinion; as long as everything works how it should.

RolandP

Hi Gheagaungiex46

Thank you very much for your kind reply. Thanks to your precise information, I was able to identify the coach (94 85 5 511 061-8) and filed a repair report with the technicians. I hope it can be resolved soon.

Please do not hesitate to report any malfunction in the future, either here or through the SBB Contact Center.

Kind regards and have a nice evening,
Roland