Thanks for your massage. I’m afraid but I think you are mixing the environment your are writing in and what happend to you. I completelly can understand the frustration, but from what I can read, you are talking about a Bus driver?
The new things for the future that you are reeding here, are adressed to the functionalities of this SBB Community, not with some improvement on the field.
As SBB, we do not have any control on any other public transportation companies. Therefor, the complains have to be adressed at the right spot.
Many thanks for sharing with us.
SBB Community Manager