Ticket purchase confirmation

Lleequuri30

I purchased a ticket from Milan to Zermatt as a guest(no swiss pass) last week but I yet to receive my purchase confirmation. I can see the transaction in my bank card so i confirm this purchase gone through. Please advise how to trace the ticket.

RolandP

Hello Lleequuri30

Have you checked the SPAM folder for any e-mail confirmation sent by SBB? Also, are you sure to have entered the e-mail address correctly?

It is advisable to open an account before purchasing tickets. By doing so, the ticket is also accessible through the customer account.

Unfortunately, for privacy reasons, we are unable to treat your issue through this platform.

Please kindly contact the SBB Contact Center by phone: +41 51 225 78 56. The SBB Contact center is available 24/7, waiting times may occur.

Kind regards,
Roland

Lleequuri30

Hi Roland,

Thanks for your reply.nothing in the spam folder ,i have no idea what is the reason ,i will call the customer service.thanks