Double payment AG and Half Fare travelcards

Corcelles2035 · 2023-05-31T21:17:02+00:00

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Corcelles2035

How do I get money back for the period when I was paying my AG and Half Fare travelcards at the same time?

In the locale SBB train station I’ve been told that I can file only via a form online, but it’s impossible to find it.

Thank you in advance on your help.

StéphanieB1

Hello Corcelles2035

Thank your for the request.

You can find refund help and the online form here: Refund on tickets in Switzerland | SBB help & contact
The best way is to call us or contact us via chat. You can find our contact details here: Overview | SBB help & contact

Have a nice day.

Kind regards,
StéphanieB

Corcelles2035

Hello StéphanieB1

Thank you for getting back to me. I think the link you shared is only regarding refund on tickets.

I wish to file a refund for period of 6 months when I had Half Fare Travelcard active but I wasn’t using it because I started a GA Monthly Bill contract.

I’ve tried using chat but keep getting message to rephrase the question. And to be fair SBB number would have been an option if it was a free of charge number.

Thank you in advance