I’ve been using the SBB and related trains for some time now and noticed that while the trains themselves are reliable, clean and quiet (not always fast, though), passengers on board don’t always follow good manners. People often occupy free seats with their backpacks instead of putting them to the overhead compartment, they do not clear the passage at the door when other people are getting off the train, do not make room for a stroller or occupy it with their baggage (the same is true for the paid places for bikes), they won’t help a mother to get on the train with a stroller, but what is worse, neither do they step out of the door if a mother with a stroller needs to get off. There are only several places for bikes on a train and usually only 2-3 places for strollers, but they keep being occupied by other people, even if the train is not full. We have experienced this many times.
I think SBB/CFF/FFS should use some sort of info-graphics on their trains and train stations to educate people how to behave properly in public transport (the same is, alas, true for the public transport in Lausanne, hence the need for education). Again, the trains are very good. But having a several-years-long experience of traveling in the Czech Republic, I can still see much space for an improvement here.
What do you think?