Thank you very much for your comment.
Unfortunately, smoking in stations is a frequent topic in the SBB Community, just as the unauthorised cycling or the use of e-scooters in stations or on platforms.
I think, in most cases it is not due to the lack of knowledge, but simply ignorance.
Working as a conductor, I can tell you that my colleagues and I approach daily customers who smoke outside the designated zones - it is a never-ending story. Some respect the rule after being asked to comply with the no-smoking policy, others simply continue to ignore it. I am also annoyed by the bad habit of throwing cigarette butts onto the tracks, well aware that someone will have to remove them from the track again. This bad habit is indeed only seen in Switzerland.
Unfortunately, as conductors and other train personnel, we currently have no other possibility to enforce the policy than to verbally admonish the customers.
If you want information on statistics, or the official view from SBB on the matter, please kindly send your request to SBB using this form: Claims and complaints | SBB.
Furthermore, I would like to encourage you to directly address travellers who do not comply with the no-smoking rule. Thank you for your cooperation.