Chances to have GA (partly) refunded due to Gotthard's incident?

Guga2112

I bought a GA for work reasons a few months ago. I regularly traveled from Lugano to Zurich for work and I figured that a GA would have been more convenient than buying daily tickets.

Then the Gotthard tunnel closed. I started going less regularly, to the point that single tickets would have been more convenient. But I figured I could “survive” with that money loss since the reopening forecast was January 2024, just a few months away.

Now I read that the tunnel isn’t reopening sooner than September 2024? I’m left with a very big expense that I basically won’t use. Are there any chances to annul the subscription even if one year hasn’t passed?

RolandP

Hello Guga2112

Thank you for your request.

Please kindly note, the SBB Community is a customer-to-customer knowledge base and is not run by the SBB Customer Service. We are therefore unable to respond to your question / request. I want to encourage you to reach out to SBB using this form:

→ Claims and complaints. | SBB → A ticket / travel card / other products.

The current situation at the Gotthard is not satisfying for anybody, but it is a fact. The repair work needs its time. SBB is striving to find a solution with each customer individually, this was a promise by the SBB CEO Vincent Ducrot during the last press conference about the Gotthard Base Tunnel situation.

Best regards,
Roland