Crossbones2 Hi, Did anyone ask for refund and got less 10 chf than the actual ticket? I note that the refund was well requested before the validity hours. Thanks
RolandP Hello Crossbones2 If the request was not made as a registered user either via the SBB Mobile app or through the SBB.ch customer account, yes a CHF 10 admin fee is deducted as those requests are not processed automated and therefore require a manual processing by the back-office staff. Kind regards, Roland
Crossbones2 Thanks Roland In my case, the request was made in the app with my connected account, do you know how I can report an error for the refund?
RolandP Hello Crossbones2 You can use the complaints form to ask why the admin fee was applied. I cannot tell you, unfortunately. It is SBB’s final decision to deduct the admin fee. Perhaps, the refund was still manually processed. → Claims and complaints. | SBB Kind regards, Roland