Kids in silent zone

Zughopper

My question is: can I get a refund or compensation of a European ticket (Vienna to Zurich) if SBB has seated a child of about 4 years old in the silent wagon, who was playing and screaming for the whole train ride? I see that the rules are that kids under 12 are not allowed in the “quiet zone”, so in my understanding this could qualify as a break of the travel contract.

AnaïsB

Hello Zughopper,

Thank you for your enquiry.

The transport contract commits us to transporting our customers from one station to another, so the contract has been respected. We do not provide compensation for this type of situation. However, if such a situation arises again, we recommend that you contact the customer assistants in charge of your train to find a solution.

We wish you a nice day.

Bests regards, AnaïsB