I purchased a ticket from luzern to Basel EuroAirport at 01:10 in the morning on November 11, 2023. Since the default information on the app was wrong, I applied for a refund immediately after purchasing the ticket, but due to the It was a Saturday, and the system did not immediately refund me the ticket. There might not be any staff on duty, but I could no longer use this ticket. However, I still needed a ticket from luzern to Base EuroAirport that day, so I immediately purchased another one. A ticket to Basel EuroAirport. However, it was not until yesterday, November 14th, that I saw on the SBB App that the order had been refunded. However, I checked my bank card and found that the ticket fee had not arrived. Today, on the 15th, I found that the ticket fee had not arrived. I received my bank card, but my original refunded ticket fee was 33CHF, and my bank card only received 22CHF, which is 11CHF less.
I want to say that I applied for a ticket refund within 2 minutes after purchasing the ticket. Why was my 11 CHF fee deducted? ? ? Since you do not have an email address or online communication method for complaints, as a non-native English-German speaker, I can only complain in this way. My ticket order number is ••••••••••••. You should return my 11CHF immediately.