Regarding SBB app failure while purchasing ticket

Quueleengu61 · 2023-11-17T12:57:13+00:00

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Quueleengu61

Hi All…I was travelling from Oerlikon to Zurich. I wanted to purchase short distance ticket and I clicked on payment link and entered into train. As soon as train started within 10 seconds, SBB app failed to complete to that transaction and TC standing behind me asked me for ticket. I showed him the error I received and shown interest to purchase ticket as well. But he did not listen anything and send me receipt of CHF 100.-.
Can someone please help me here as it was not my intention to travel without ticket, it was a technical issue from SBB app.

RolandP

Hello Quueleengu61

Please kindly contact the phone number which is mentioned on the receipt “Travel without valid a ticket”: 0848 00 11 33. We are unable to help you through this platform.

As a general saying, it is your responsibility to be in the possession of a valid ticket before boarding the train. A technical issue, a delay in the processing of your purchase, or even a short interruption of your internet connection is always possible. If the purchase is not completed on time, you are not allowed to board the train with immediate departure.

Kind regards,
Roland