Reimbursement for the Gottard accident for a GA travel pass holder

Whaunnoivued65 · 2023-11-20T10:18:17+00:00

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Whaunnoivued65

Hello everyone,

I travel to Basel from Lugano and have been doing so all year. I was wondering if there could be a one time reimbursement for the delay caused by the accident in the Gottard tunnel. Rather than submitting one claim reimbursement request each time I travel, I think it would be less administrative work for SBB and me to just agree on a one time compensation amount. Does anyone know if this would be possible?

RolandP

Hello Whaunnoivued65

SBB has communicated earlier that there won’t be any compensations caused by the longer journey.

You are welcome to deposit your GA Travel Card for a maximum period of 30 days or to cancel it.

You can find more information on the situation here (in German):

https://news.sbb.ch/artikel/124161/entgleisung-im-gotthard-basistunnel-alles-was-sie-fuer-ihre-reise-wissen-muessen

If you are unhappy, please contact the SBB customer service, as the SBB Community is unable to help you any further in this matter: 0848 44 66 88 (CHF 0.08 / min, 24/7, waiting times may occur).

Kind regards,
Roland