Paying by Visa Card

shellclay

I am trying to pay for my order using a Visa Card, however I keep getting an error 404 message, saying that DataTrans is not available. Is there another way I can pay for my tickets if I am in Australia? Thank You.

NicolasK

Hi shellclay

Thank you for your request.

Does your credit card use «3-D Secure Code» as a security element? If so, a page will appear during the payment process requesting identification (password, SMS, fingerprint, Face ID or Transactions App). This will clearly identify you as the cardholder. This pop-up window is automatically blended in by your credit card company and is not governed by the SBB.

I advise you to try again with another browser, maybe that’s the solution.

For further queries regarding payment using your credit card, please contact your credit card company.

I wish you a good evening.

Kind regards
NicolasK

shellclay

NicolasK

Hi,

It can’tbe my bank blocking the pop up window as the error message I am getting is 404 - which means the website (Datatrans) is unavailable or has been removed. I have heard many people in Australia are having this problem. I have tried multiple browsers, mulitple devices, and have tried using a VPN with a Switzerland IP address and still no success. I can enter my credit card details to make the payment, but my browser then says there is no DataTrans website to verify my credit card details. This is a browser issue, not being able to connect with DataTrans. Is there another way to make payment for tickets if I am in Australia?

James1

Hi NicolasK,

I am running into the same problem and same error.

I have tried using multiple browsers (Firefox, Chrome, Edge), however all of them result in the same error.

Is there another solution or way to pay besides datatrans?

Kind Regards,

James

shellclay

James1 I was able to get around this error message by changing the time on my device to Swiss time. Hope this helps

RahelW

Hello @James1

If the purchase via our website does not work out, your only option is to buy the tickets at a staffed counter after your arrival in Switzerland.

I apologize for all inconveniences and wish you an excellent weekend.

Kind regards, RahelW

jane3

Hi -

I am in the UK and also facing this issue, it says “HTTP Status 404 The requested resource could not be found.”

I tried changing the timezone on my computer but no luck. Now I have to go even on to a new browser to get to the payment page - if I go back it just has a blank page with the normal sbb footer.

Please help as I want to buy the tickets sooner in case the fare goes up

JDBZH

J’ai exactement le même souci et je suis en France. Pas de décalage horaire et le même message d’erreur 404 lié à Datatrans. J’ai essayé avec une Visa et une MasterCard. J’ai essayé avec différents navigateurs, pc, téléphone…… Rien ne fonctionne. J’ai contacté ma banque et il n’y a aucun problème de leur côté. Ça vient bien donc de chez vous! Il est temps de réagir!!!

jane3

JDBZH

J’ai réessayé aujourd’hui et j’ai pu comme par magie acheter mon billet…

le système doit être incohérent, mais ça a marché aujourd’hui pour moi