Help with tickets

AVAR1979

Hello good morning,

I hope anyone can help me, SBB doesn´t have any email or chat.
I bought train tickets from Genéve to Montreaux and then from Montreaux to Rochers-de-Naye and all the way back on the 9th December and i need to confirm if i made it all right.
We are 3 adult + 1 child 7 years + 2 child with 4 and 1 years old (these last 2 don’t pay as i could understand) and i have:
a) 3 supersaver tickets for 3 adults (Genève/Montreux)
b) 3 point-to-point tickets for 3 adults (Montreaux/Rochers-de-Naye + Rochers-de-Naye/Montreux)
c) 3 point-to-point tickets for 3 adults (Montreux/Genève)
d) 1 supersaver ticket for 7 years old child (Genève/Montreux) + 2 day pass children for the same child.

Every time i bought tickets for the adults, for all the travels, i also bought for this child and now i am realizing that maybe i only needed to buy 1 day pass children and it would be possible for all the train journeys on 9th December.
Can anyone please confirm if i made it all right and if we only need to be at the train station at the right time (on supersaver)? And the point-to-point tickets have no schedule/specific train, so we can take at any hour of the day?
Thank You in advance for helping me.
Best regards,
Ana

FabianBl

Hi AVAR1979

Thank you for your message.

Based on the tickets mentioned, everything is correct for the adult passengers and the children under the age of 6.

Please note: Supersaver tickets are only valid for the selected date of travel and the selected public transport connection (train connection). Point-to-point tickets are valid for one calendar day until 05:00 on the following day (without a train connection).

A Day Pass Children would have been sufficient for the child over 6 years of age if the outward and return journeys take place on the same day. If you purchased both Day Pass Children via the SBB Mobile app, you can submit a refund request. To do so, open the double-purchased Day Pass Children and then click on the three dots in the top right-hand corner. Then click on “Refund ticket”. Select the refund reason “Double purchase” and give reasons for non-use in the text field below. You can find instructions on refunds for tickets purchased via SBB.ch here: https://www.sbb.ch/en/help-and-contact/refunds-compensation/refunds-compensation/ticket-refunds.html

I hope I have been able to help.

Best regards,
FabianBl

AVAR1979

FabianBl FabianBl

Dear FabianBI,

Thank you very much for your reply, it is very helpful!
Have a nice weekend and thank you for being so available to help people!

Best regards and best happiness,
Ana