From my experience it usually takes 10 days.
Kindly contact the SBB Travel Center in a station of your choice, or call the SBB Contact Center at 0848 44 66 88 (0.08 / min, waiting times may occur; they are better reachable after 9 p.m.)
It looks to me like the issuance of the card is stuck, this is usually the case when the photo does not meet the requirements.
The colleagues, as mentioned above, are able to help. For privacy reasons we cannot assist you any further through this platform.