Hello Whullokue89
Did you check the SPAM folder?
If you have not received an e-mail, you either entered it incorrectly during purchase, or the ticket purchase did not work at all. All purchases are completed and confirmed by a purchase confirmation e-mail.
If you need further assistance, please call the SBB Contact Center: 0848 44 66 88 (CHF 0.08 / minute, 24×7, waiting times may occur) or +41 51 225 78 56.
Kind regards,
Roland