Thank you for your request.
For data protection reasons, we do not have information about our customers’ orders via Community. So we can’t give you any information.
If you bought the ticket in Switzerland (SBB), you can contact our customer service using the contact form. If you didn’t buy the ticket at the sbb, you need to contact the department where you bought the tickets directly.
You can find more information here.
Kinds regards, have a nice weekend.