I booked two tickets, one for me, the other for my wife, for a train journey from Zermatt to Geneva airport on 15th July 2023. I enetered my name as the first passenger and my wife’s name as the second passenger. However, when I printed the tickets out, they were both in my name. The advice I received here is to cancel one ticket and buy another in my name, but these happent to be supersaver tickets so there is a cancellation penalty. Since the error was not caused by me, how can I find a solution that doesn’t cost me penalty fees?