there is no record of the payment in my credit card statement

eunheek · 2023-05-22T06:44:53+00:00

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I paid for a train ticket with my card on 21.may.23 and received the ticket by email.

However, there is no record of the payment in my credit card statement.

Is there a problem with the payment system?

Is my ticket still valid?

The website states that “Due to technical problems, the purchasing of tickets via SBB.ch and SBB Mobile is currently limited.” Is this the reason?

I am not sure what to do now.

Thank you for your request.

Please contact us in this case by phone so we can analyse the payment for you:

Tel. 0848 44 66 88
(CHF 0.08/min.)
(available 24/7, sometimes you may be required to wait)

or if your calling form abroad:

+41 51 225 78 00

I wish you a nice day
Kind Regards MelanieD