payment method

Jaquoozuen37

My payment method is Visa credit card but unfortunately, my card has been blocked because I forgot to unlock it at first and cannot afford this trip, I received email from sbb
It said delete the card and upload it again. I did it but still cannot pay the journey, it’s nothing related with my Visa card it can still be used elsewhere. What should I do?

NicolasK

Hi Jaquoozuen37

Thank you for your request.

Does your credit card use «3-D Secure Code» as a security element? If so, a page will appear during the payment process requesting identification (password, SMS, fingerprint, Face ID or Transactions App). This will clearly identify you as the cardholder. This pop-up window is automatically blended in by your credit card company and is not governed by the SBB.

On the community, we cannot help you regarding your credit card. For further queries regarding payment using your credit card, please contact your credit card company.

Thank you for your understanding. I wish you a very happy festive season.

Kind regards
NicolasK