Refund request

Thuthioje28

I requested a refund for the two tickets I recently paid for.
No refund is in progress.
Please give me a quick refund.

1.
Sold:24.12.2023 11:25:27
Ticket-ID:•••••••••••••.
Order no.:••••••••••••
2.
Sold:24.12.2023 11:10:17
Ticket-ID:•••••••••••••
Order no.:••••••••••••

RolandP

Hello Thuthioje28

This is the wrong platform for such requests.

You can find the refund policy here, as not all tickets are refundable:

https://www.sbb.ch/en/help-and-contact/refunds-compensation/refunds-compensation.html

Any written request must be transmitted to the customer service by using this form:

https://www.sbb.ch/en/help-and-contact/customer-service/praise-comments/reklamation.html

To protect your privacy, the ticket numbers were masked.

Replies may take multiple days due to the current festive season.

Best wishes,
Roland