Error: "An error occurred while processing the enquiry."

levom8

Hi, I keep receiving this same error message whenever I try to purchase my ticket. I used different devices, browsers and even asked my friends to buy but still show that error. Is the website currently down?

Thank you

FatimaH

Hello levom8

Thank you for your message. What kind of error do you receive?

Can you send us here a photo of the error message? Please explain us, wich steps you do until this error message appear.

I wish you a nice day.

Kind regards,
FatimaH

Yeegoopouss87

I am facing the same problem. I have tried booking a train from zurich to milan from my laptop (mac) and my phone browser.

I keep getting the same error message. “An error occured while processing the enquiry”

Please tell us how to resolve this.

Nicole_B

Hello Yeegoopouss87
I have tried it and no error message appeared. Please check the following solutions:

Check whether the time on the device is set to automatic and set to automatic if necessary.
Delete cookies and temporary internet files in the web browser and try again.
Check local cookie settings and adjust manually if necessary.
Use a different web browser (Edge, Safari, Chrome, etc. The current technical requirements can be found at sbb.ch/technical-requirements).
Install updates from the browser/operating system.
If a VPN solution is used, switch it off and try again without VPN.
If a virus scanner is being used, check and adjust the settings or switch it off and try again.
try another end device with another browser (e.g. smartphone/tablet, another PC/laptop) and try again.

It should also be noted that Italy will be carrying out another timetable change in mid-June. It is also possible that the desired connection has not yet been released for sale, which is why the error message appears.

Kind regards.
Nicole

GT Sailor

I received a reply directly from SBB, and it appears that the system is having issues with purchases of the Swiss Half Fare card. The challenge is that it is not consistent. They have put up a notice about maintenance on the system, so I anticipate they will be rolling out some updates soon.

Nicole_B

Hello GT Sailor
Please note that there are various purchase processes on sbb.ch and that the technical system landscape differs greatly depending on the purchase process. Your described case for the purchase process for the Swiss Halfe Fare Card is not the same purchase process as the international purchase process (Zurich - Milan) described above by Yeegoopouss87.

In 99% of the error messages mentioned, the cause lies in the device and / or browser settings (especially the time and cookie settings).

Kind regards
Nicole

Krist

For what date are you trying to purchase a ticket?