Inquiries regarding ticket changes

Feuplokup35

hello.

My name is ADMIN Name hidden by moderation => Data protection

I purchased a Saver Day Pass ticket.

My order number is as follows:
NO •••••••••••• (valid on May 16, 2024) 2 tickets

We noticed a problem immediately after purchasing it.
We are planning to leave for Italy on the 17th.
There was a mistake in the ticket purchase date.
I would like to change my ticket for the 16th to the 17th.

We are truly sorry that you had a problem purchasing tickets.

Once again, please understand the difficulty and we look forward to your positive response regarding the change.

my email address is ADMIN: Email address hidden by moderation => Data protection

thank you

RolandP

Hello Feuplokup35

The SBB Community is not run by the SBB Customer Service. We are a customer-to-customer support platform. We are therefore unable to respond to your request.

Furthermore, I wanted to emphasise on the fact that you should never leave personal data on a public platform which can be accessed by anyone. Be careful, your data could be abused. We therefore masked your data.

Please kindly note, Saver Day Passes are not refundable, unless they were bought as a registered user and the refund request has been submitted within 30 minutes after purchase. At a later stage, a refund is no longer possible, neither is a change of the date of validity.

You can find the terms & conditions on Saver offers here:

https://www.sbb.ch/en/help-and-contact/products-services/tickets/switzerland/supersaver-tickets-saver-day-passes.html

If you want to reach out to the SBB customer service, see here:

https://www.sbb.ch/en/help-and-contact.html

Kind regards,
Roland

NicolasK

Hi Feuplokup35

We can’t help you with the Community as we don’t have any information about our customers’ orders. Please use the contact form here.

You can find the terms and conditions of the saver day pass here.

Important notice. For reasons of data protection and your security, I have hidden your name and email address. Please do not publish any personal information on the Community.
Thank you for your understanding.

Have a nice day.

Kind regards
NicolasK