I want get a refund 2 saver day tickets.

Bbang

Hellow.
My name is Huijin-Park.
My passenger and I purchased Saver Day tickets a few weeks ago.
However, Our schedule has changed and I would like a refund for my April 14th ticket.
The schedule was changed to the 13th, so a new ticket for the 13th was purchased, and a refund for the 14th ticket was requested through the SBB app.

I am contacting you as I have not received a response to my refund request even after a week.

Ticket ID is
•••••••••••••/ •••••••••••••.

RolandP

Hello Bbang

There is currently a huge number of refund requests being made; consequently, their processing may take time as most of them are processed manually.

However, as with low fare air tickets too, Saver Day Passes are generally not refunded due to a change of personal travel plans.

https://www.sbb.ch/en/help-and-contact/refunds-compensation/refunds-compensation/ticket-refunds.html

Kind regards,
Roland