emmadeujfalussy Hi There, I submitted a loss luggage form on 28.12 and was informed on 2.1 that my bag had been found but have heard nothing since about collecting it. What should I do? Thanks
RolandP Hello emmadeujfalussy I suggest you to send a message to the SBB customer service while mentioning the lost property report ID: https://www.sbb.ch/en/help-and-contact/customer-service/praise-comments/reklamation.html Or, if you need instant feedback, call the SBB Contact Center: +41 51 225 78 56 (24/7, waiting times may occur). Kind regards, Roland