train cancelled - refund possible?

JohanV

Hello,

On 27th of January, my partner and myself bought tickets (Supersaver) from Zürich HB to Konstanz and back for Saturday, 10th of February.
Twenty minutes before leaving, we noticed in the SBB app that our trains were cancelled.

Will these tickets be refunded? We paid both 20.80 CHF and had to go by car instead now.
I checked the SBB website, but in the app nor on the website we have the possibility to request such a refund. Am I overlooking something?

Best regards,

Johan

RolandP

Hello JohanV

You have to check with the SBB Customer Service whether a full or partial refund of your ticket is possible.

If you decide not to travel, you usually have to contact the railways before travelling, not after.

As the trains run as far as Kreuzlingen, you could have used the ticket to go as far as Kreuzlingen.

https://www.sbb.ch/en/help-and-contact/customer-service/praise-comments/reklamation.html

Kind regards,
Roland

JohanV

Thanks for the fast reply. That link I haven’t found before, I’ll try to contact SBB via that way.

Best regards,

Johan