Issue with SBB Mobile: a network error led to 6 tickets bought :(

Iaroslava Semenova

Hello! Unfortunately I had a technical issue with SBB Mobile. I was trying to buy a ticket Lausanne-Bern, the system kept messaging about “impossible to fulfill you request”. So, I found a controller in the train and asked to buy a ticket. He kindly sold me a ticket (including 10 chf for a service). Two hours later I noticed that I bought 5 tickets via app SBB Mobile!! And one more in the train 🙂
How should I ask for a refund?
Thanks!

Mme Semenova

RolandP

Hello Iaroslava Semenova

That’s unfortunate.

Please contact SBB and attach all tickets bought, or mention their ticket ID, plus a photo from the ticket that you have got from the ticket controller.

https://www.sbb.ch/en/help-and-contact/customer-service/praise-comments/claims-complaints.html

Kind regards,
Roland

Iaroslava Semenova

Thank you! All is sorted out now! What a pleasure to deal with SBB 🙏💙

RolandP

Hello Iaroslava Semenova

This great to hear, thanks for the feedback. I am thrilled that the SBB Community was able to assist you accordingly and all was solved to your satisfaction.

All the best,
Roland

@RomanoS @Nicole_B @Sarah_W