Refund Inquiry

baconchips · 2023-05-16T07:14:46+00:00

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baconchips

I booked a train ticket(saver day pass, supersaver ticket) in advance for my trip in July.
I was planning to travel to Switzerland with my mother.
But recently my mother was diagnosed with cancer.
So I have to cancel my trip for my mom’s surgery.

Refund may not be possible, but it was an inevitable choice.

Is there any way to get a refund?

I sent an email to ticketshop@sbb.ch, but there is no response.

Where should I ask?

AuroraD

Hello baconchips

If you have bought a ticket with an account this is the way to ask for an refund:

Open the Orders section in your profile
Click on the ticket you would like to have refunded.
Click on the “Refund” button to switch to the refund overview.
The details can be checked again at this point.
Click on “Refund” to issue the refund

If you have bought it as a guest then you can do the refund on the following link:

Refund of tickets purchased online and via mobile | SBB help & contact

We can refund saver tickets in the following exceptional cases.

Identical tickets purchased as duplicates.
The connection booked with the supersaver ticket cannot be provided. For a refund to be made, a new ticket at the standard fare for the same day, identical route and class must be held.
Ticket for wrong customer group (Day Pass/supersaver ticket/saver class upgrade without Half Fare Travelcard or full fare instead of reduced fare). For a refund to be made, a new ticket must be held for the right customer group.
Proven inability to travel (illness, accident, death)

Wishing you all the best.

Greetings, Aurora