Paid for a ticket ordered via sbb.ch but can't access it

Reembouhuf44

Hi on17/2/24 I ordered, and my credit card says I have paid, for a ticket from Zurich to Innsbruck (10.40 train on 18/4/24 plus reserved seat). I have tried several times to download the ticket, no success at all, and on my sbb account it shows as a planned journey. How do I sort this out please? At the moment I do not have a working phone.

RolandP

Hello Reembouhuf44

The only way to contact SBB regarding international ticketing is by phone: +41 51 225 78 56.

You may try to contact SBB in writing, which may take them multiple days to respond:

https://www.sbb.ch/en/help-and-contact/customer-service/praise-comments/claims-complaints.html

Kind regards,
Roland

Reembouhuf44

Belated thanks for this advice, it worked, and was quite speedy. But next time I’ll book via ÖBB which is a bit more user friendly.