Luggage Transportation

Kiesaiphoi24

Hello! On Sunday March 10th I will be traveling from Zermatt by train to Chur, then by bus to Lenzerheide. I would like to take the Glacier Express to Chur but understand they have a no ski bag policy. I see that I can use the SBB luggage service but they don’t deliver on Sunday. The time calculator shows that my skis would arrive Monday morning at 9:00am. My question is to the accuracy of their delivery schedule. Barring an isolated delay, can I rely on the delivery arriving at my hotel at/or prior to 9:00am Monday morning? I need to know whether or not to have a backup ski rental arranged for skiing on Monday. Thank you!

StéphanieB1

Kiesaiphoi24

Thank you for your request.

If the luggage is delivered late, the transport company is liable for the proven damage with receipts for emergency purchases of urgently needed clothing and toiletries or the rental of bicycles, skis or ski equipment up to CHF 200 per item and per 24 hours or part thereof that the delivery time is exceeded, but for a maximum of 14 days (maximum liability up to CHF 2,000 similar to total loss).

It can always happen that the delivery is late, in such cases call the SBB Contact Center +41 (0)848 44 66 88 (CHF 0.08/min.) so that they can immediately initiate the necessary clarifications. You will be contacted directly by SBB Luggage Dispatch or the carrier within 2 hours at the latest.

You can find here more Help with luggage and luggage registration.

Have a wonderful day.

Kind regards,
StéphanieB