Made account after purchase

arlynbuond22

I made my swiss pass account after purchasing my swiss travel pass and i can use the link sent to my email to open the ticket. However, i do not see it in my orders nor do i see a way to add it to my account.
Additionally, is there a way to add the ticket to my apple wallet because i also don’t see a way to do that?

RolandP

Hello arlynbuond22

After creating an account, it is not possible to add tickets that have been purchased before the account creation. Only tickets which you buy now will appear on your account and in the SBB Mobile app.

You are welcome to show your passes as PDF documents. In the SBB purchase confirmation e-mail, there should be the link to add it to your wallet. However, from a ticket inspector perspective the scanning of your Swiss Travel Pass is easier when you show it from a PDF or if you take a screenshot of the QR code and show it from your image gallery.

Please bear in mind, e-tickets require the physical passport or ID (no copies, no photos).

Kind regards,
Roland