SBB.ch: online purchase updates.

Sarah_W

Dear SBB community, the revamping of our web design is moving into the next round. After the new homepage went live on 23 October 2023, the new design was extended to online purchases on SBB.ch. At the same time, new functions are being added.

Updates from February 2024:
The new design will be extended to the following areas:

The purchase of Point-to-Point Tickets, regional transport tickets and Day Passes.
The purchase of Day Passes for the Half Fare Travelcard and Saver Day Passes (the latter will be suggested starting from a certain price) as well as seat reservations.
The purchase of dog and bike tickets.

New from February 2024: purchase of seat reservations.
Important to know: It is not yet possible to make seat reservations together with the purchase of a ticket for a journey. For the time being, this is a separate step. However, by spring it will be possible to do this in a single step.

Important: no return tickets available for the time being.
Temporarily, only single journeys are available on SBB.ch at the moment. For return journeys, either buy a ticket for a single journey or check whether a (Saver) Day Pass is more advantageous in terms of price. Alternatively, you can buy return tickets via the SBB Mobile / SBB Preview app.
When buying a return ticket on SBB.ch, you will be notified of this.

As always, questions and feedback are welcome.
If you notice anything, please feel free to discuss it here in the community.

Foossufoa58

Hi, I have purchased a Swiss Travel Pass yesterday and had all the credit card details as well as the OTP to get the process all done but have not received any info if the transaction was successful. However, the website after the OTP was key-in shows "DATATRANS. HTTP Status 405. May I know which department to course thru my concern because we will be travelling soon and I need to call my bank about it. But I need to know first if the transaction had been processed so that I won’t have to be charged again if ever I will try to do the purchase. Thanks!

NicolasK

Hi Foossufoa58

Thank you for your request. Sorry for the delay in our reply.

When you make a purchase at SBB, you will always receive confirmation by email. If you have received neither an order number nor a confirmation e-mail from the SBB, your account was not charged.

Datatrans is a payment service provider. If you receive a “Datatrans error message”, it has something to do with payment. For more information, please contact your card provider or your bank directly.

The HTTP 405 status code indicates that the server has received your request, but the resource you are requesting doesn’t support the request method. This may occur if you’re using an incorrect method, or the server is configured to disallow the said method. I recommend check the URL and the safety parameters.

Our correct website is sbb.ch/en, you can buy the Swiss Travel Pass here. Alternatively, you can buy the Swiss Travel Pass at the SBB station counter when you arrive in Switzerland.

Please clear your web browser’s cache, cookies, and history before trying again. If it does not work, place a new booking online using a different PC/web browser.

I hope I’ve been able to help you. I wish you a nice day.

Kind regards
NicolasK