StéphanieB1 Hello Nalumon You can request a refund online via the contact form on sbb.ch or the SBB Mobile App. You can find help here: Refund of tickets purchased online and via mobile | SBB help & contact If you have questions about tickets and travelcards you can find answers in our help and contact area: Overview | SBB help & contact Have a nice day, Kind regards from Brig, StéphanieB