Passes and ticket upgrades not in app

Gieboamo38

Hi,

1) Is there way way to get the Swiss Passes for our group into the SBB app? They were purchased through STC.

2) I purchased two upgrades from the app to first class for our reservations for the Bernina Express and the Golden Pass to Interlaken.

The Golden Pass upgrade has appeared in the SBB App but the Bernina Express upgrade didn’t. I received the email with the tickets so I know it went through.

RolandP

Hello Gieboamo38

Kindly note, to avoid any possible confusion, your ticket is named Swiss Travel Pass, which is a tourist offer. The SwissPass is a different product for residents.

1)
No, this is impossible. Passes that were bought through an agency or as a guest on sbb.ch do not appear in the SBB Mobile app. A manual import is not provided.

2)
Perhaps, you have purchased one upgrade as a registered user and the other as guest?

Never mind, you are welcome to show the tickets from your phone (PDF / E-Mail).
Bear in mind that every passenger must show their physical passport (no photos, no copies) upon ticket check.

Best regards,
Roland