Wrong zone purchase

Soihonnass80

Hello, I’ve mistakenly purchased a wrong zone with my Mobilis Monthly Season Ticket. Can I change the zone or get a refund? (to mention: the ticked was purchased from today, starting today).
I wanted to purchase a monthly ticket for zones 11 and 12, but it seems I’ve purchased zones 12 and 15.

Danhiel

Soihonnass80 Hello. I suggest to call the contact center or go to a ticket office of the vendor of your Mobilis season ticket to see if an exchange or a refund is possible.

Soihonnass80

Hi, yes. I chatted with an operator via their chat option and they refunded my purchase. Thank you! ☺️