Wrong E-Mail Address used to book tickets

Ghueceariex77

I booked two sets of tickets on the website as a guest. Unfortunately, I entered the wrong email address. I completed the purchase before I realized it and now I cannot find the tickets or connect them to the SBB App profile I created. I do have the Purchase Order number and ID and tickets numbers.

Thank you for any help you can offer.

RolandP

Hello Ghueceariex77

You have to contact the SBB Contact Center by either phone (+41 51 225 78 56, 24/7, waiting times may occur), or, for travel later this year, you could also fill in the contact form:

https://www.sbb.ch/en/help-and-contact/customer-service/praise-comments/claims-complaints.html?stepId=3.17

(I preselected the reason for contacting them).

Best regards,
Roland