Help Needed Please, Half Fare Card, Saver Day Pass

Bauttoavai58

I have made a mistake. I bought a half fare card for my wife and I for our upcoming holiday to Switzerland. I bought the discount cards first, all okay, there are on my app.

I have now bought a series of tickets (Saver Day Passes). Unfortunately when buying them I did not apply the half fare discount code in my wife and my profile. I wrongly thought this was automatic and the discounted fare’s would apply.

I was hoping to get a refund on these tickets so I can buy them at the reduced rate. I can’t see where I can do this or speak to someone to discuss it further, all information is on my app and I have exported the tickets details.

Praying for a favourable response.

As always thanks for you help.

RolandP

Hello Bauttoavai58

Since you are talking about a bunch of tickets, it might be easier to call the colleagues at the SBB Contact Center: +41 51 225 78 56 (24/7, waiting times may occur). If you want to request a refund for every single ticket through the refund request form, you can do so here:

https://www.sbb.ch/en/help-and-contact/refunds-compensation/refunds-compensation/refund-form.html?stepId=1.1

The Swiss Half Fare Card is just an e-ticket. The system does not automatically set the reduction to half fare.

Please let us know if you need more assistance, or in case my response was not favourable 🙂

Kind regards,
Roland

Bauttoavai58

Thank You Roland

I called the Contact Center and their service was first class, all good.
Really appreciate the help, I now understand how it works.

Thanks Again.

RolandP

Hello Bauttoavai58

That’s awesome, I am happy that it could have been solved.

Happy travel & best wishes,
Roland