Dear SBB Community,
With this article, we would like to bring you closer to an important topic.
Survey on the topic: reporting harassment and inappropriate behaviour on SBB trains and in stations
Passengers generally rate security on trains as high. In customer satisfaction surveys, the topic of security always achieves pleasingly high scores. Nevertheless, incidents can occur in everyday life that have a negative impact on the travelling experience. However, such incidents (e.g. harassment, insults, vandalism, etc.) are often not report-ed.
SBB would like to learn more about reporting harassment and inappropriate behaviour on trains and in stations. Your Feedback will help us to implement measures to improve the security and well-being of all passengers.
Many thanks and best regards,
Romano