Wrong Birthday, about refund

bluetravel · 2023-05-09T06:38:06+00:00

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bluetravel

I booked Paris to Interlaken sbb tickets for two clients but I typed wrong birthday.

Order no.: XXX (Basel-Interlaken)

**REFERENCE NUMBER: XX (Paris-Basel)
Customer reference number: 0029090162281210383
No. e-ticket: 296541871
**

Their birthdays are switched each other.

Therefore, what should I do? Can I get a refund of these tickets if I book same tickets with correct birthday?

LeaG

Hello bluetravel

Thank you for your request.

In this case, the tickets must be purchased again. However, all tickets are subject to the respective refund conditions. Please contact the SBB Contact Center directly to check the case: 0848 44 66 88 (CHF 0.08/min) from abroad +41 51 225 78 00.

I wish you a nice day.
Kind regards, LeaG