Water availability in Train

KarthikSwiss

Dear SBB Team,

I have been living in Switzerland since five years+ and traveling often to many countries.

There is nothing to complain that much with SBB maintenance in Swiss trains.

I would like to highlight only one situation which I faced recently. There was last minute train cancellation and I found alternative train which departs in less than 2 mins (if I miss the next train connection is in one hour) so I pushed myself to get the train available and I made it.

I felt bit thirsty and my water bottle is unfortunately empty. And this new train is “RE 33” and there is no restaurant available also there is no less than one minute gap between stations until my Destination.

So if I got out of train I will miss connections and in the meantime I just need water & I started coughing.

So my humble request for the improvement in these type train is to “make availability of water in some kind of way inside the train”!!!.

1) Either vendor machine where people can buy the water.
2) or availability of free tap water in one area inside the train.
3) or any idea SBB innovation can help people to availability of water inside train (by green way).

Hope you understand my situation.

Thanks and Regards,
Karthik

RolandP

Hello KarthikSwiss

The SBB Community is not the SBB customer service. You have to send your feedback to the responsible department using this form if you want an official reply:

https://www.sbb.ch/en/help-and-contact/customer-service/praise-comments/claims-complaints.html

To equip each train with a vending machine is not feasible and would mean a lot of food waste due food and drinks that isn’t purchased during the “best before date”. And, they would be subject to vandalism.

Tap water in trains is not feasible either, as fresh water is not available at all stations where trains are parked for the night. Already now the water from the robinet in the toilet is fresh water but not tap water as it is kept for days in the tank.

On the other hand, there are Selecta vending machines (often on the platforms) and shops at almost every station. The offer is there. It only needs a bit of planning for the passengers in order not to run out of water.

Kind regards,
Roland

KarthikSwiss

Thank you Roland for the detail reply and explanation. I understand the difficulties to bring the drink water inside train. I will manage well in advance to bring water with me..