Swiss pass refund for wrong dates

Busheafenn10

Hi,

I purchased a Swiss pass online and I thought I picked my travel date in June, but the validity of the pass started right away. I did not realize this until a few days later. I put in a request for refund and they said they cannot refund as they cannot prove that I did not use the ticket due to expired validity. I requested the refund when the pass was still valid. Can someone help? I bought two passes and paid around 1300 CHF. It is a lot of money to loose.

StéphanieB1

Busheafenn10

Good evening,

Your refund request has not been accepted. If you have any questions about the decision on your application, you can reply directly by email or call our customer service team.

Our contact details are as follows:

SBB Contact Center +41 848 44 66 88 (CHF 0.08/min.) or from abroad +41 51 225 78 56

I wish you a pleasant evening.

Kind regards,
StéphanieB