Hi Giessailo99
Thank you for your request.
It all depends on the situation and the error message you have noticed. First of all, I recommend that you log out of the application and log in again.
If it still doesn’t work, proceed as follows;
Select the «Profile» tab. Tap on «Personal details» there and then click on «Disconnect SwissPass Mobile».
Now select the «Tickets & Travelcards» tab. Here you can reactivate SwissPass Mobile by clicking on «Set it up now».
If you have ordered and received a new SwissPass,
the new card must be controlled and scanned by staff once, so that the data can be synchronized.
If you have any other questions, I recommend our SwissPass chat (at the bottom of the page on the left). We’re also here for you at weekends from 9 a.m. to 6 p.m.
I wish you a nice weekend.
Kind regards
NicolasK