Wrong date of birth shown on the ticket

KelvinC2000

I have purchased two day saver tickets, one for me and one for my wife. When I get the 2 day saver tickets via email, I just noticed the date of birth shown on my wife’s ticket is wrong, though the name is correct. I am sure I have not entered a wrong date. Will this invalidate her ticket? What can I do? I simply find no help and support available online.

RolandP

Hello KelvinC2000

You can find my answer in another post, about the same subject.

https://community.sbb.ch/d/25684-incorrect-date-of-birth-on-the-ticket/4

Kind regards,
Roland

@Nicole_B

Nicole_B

Hello KelvinC2000
The error was found and corrected on 4 April. This should therefore no longer occur. Was the ticket purchased before or after 4 April? If the ticket was purchased after 4 April, it is valuable for the analysis if you can send me a copy/print screen of the ticket as a private message so that I can send it to IT for re-analysis.
Important: Due to data protection, under no circumstances in this public post, only by private message.

@RolandP: FYI.

Kind regards
Nicole

KelvinC2000

Nicole_B how can I send a private message to you with attachment on this board?

RolandP

Hello KelvinC2000

From your computer:

Click on your profile name in the top bar, next to the language selector
Choose ‘Private discussions’ from the dropdown menu
Click the ‘Discuss privately’ button
Click on the ‘1 Participant’ button, search for @Nicole_B and add her.
Write your message, attach the ticket and send.

Kind regards,
Roland

KelvinC2000

RolandP Thanks and done, though I could only send ticket details without attachment as I was prompted that I was not permitted to attach file. Have no idea but I hope the information details help.

RolandP

Hello KelvinC2000

Yes, there is a persisting technical issue in the SBB Community; adding attachments isn’t possible right now. You could take a screenshot and add it with copy/paste. Never mind, when you mention the ticket ID, they will be able to access your ticket.

Best wishes,
Roland

@Sarah_W

Nicole_B

Hello KelvinC2000
I apologise if I have not been clear enough about the ticket. Attachments such as Word, Excel, etc. are unfortunately not possible. Attachments in PDF or JPG format should be possible, at least these formats work for me.

Thank you very much for your valuable support. Your information was helpful. However, our IT department was unable to reproduce the problem after 4 April. It is possible that an old version of the SBB.ch site was saved in the cache/browser history on your device, which is why the problem still occurred after 4 April. If you are going to buy more tickets, please make sure you clean your cache/browser history beforehand.

Thank you again for your active support in solving the problem.
We wish you wonderful and eventful journeys.

@RolandP: FYI

Kind regards
Nicole