Wrong date of birth

Yoaphopie72

I purchased a city ticket from Geneva city to the airport. The date of birth is off by a day, will this be a problem?

RolandP

Hello Yoaphopie72

There is currently a technical issue in the ticket webshop for some users; the date of birth is changed by one day.

Therefore. as long as the names are as in the passport, you are fine to travel; it is not your fault.

Kind regards,
Roland

@Nicole_B

Nicole_B

Hello Yoaphopie72
The error was found and corrected on 4 April. This should therefore no longer occur. Was the ticket purchased before or after 4 April? If the ticket was purchased after 4 April, it is valuable for the analysis if you can send me a copy/print screen of the ticket as a private message so that I can send it to IT for re-analysis.
Important: Due to data protection, under no circumstances in this public post, only by private message.

@RolandP: FYI.

Kind regards
Nicole

Yoaphopie72

RolandP

Thanks for the info! Other info is correct.